Refund Policy · Last updated: September 4, 2026

Refund Policy

This Refund Policy explains how cancellations and refunds work for HashZyn paid plans and credit packs sold on hashzyn.com. It forms part of our Terms of Service.

What we sell

HashZyn sells digital SaaS access: monthly Starter and Pro subscriptions (scan credits and API access) and one-time credit packs. Delivery is electronic and begins as soon as payment succeeds and your account is updated.

Subscriptions — cancellation

You may cancel a subscription at any time from Account → Manage subscription (Paddle billing portal), or by emailing support@hashzyn.com from the address on your account. Cancellation stops future renewals. You keep access to paid features until the end of the current billing period that you already paid for. We do not provide prorated refunds for unused days in a billing period unless required by law or offered at our discretion.

General refund rule

Because HashZyn is a digital service delivered immediately (credits and API access are activated on payment), all fees are generally non-refundable once the purchase is completed. This includes subscription renewals and credit pack purchases.

When we may refund

We may issue a full or partial refund at our discretion, or where required by applicable law, for example: a duplicate or clearly erroneous charge; payment taken after a confirmed cancellation request that we failed to process; a prolonged HashZyn outage that made the paid service substantially unusable during the period you paid for; or other exceptional cases we approve in writing.

Credit packs

One-time credit packs are digital goods. Unused credits from a pack are not refundable after purchase, except in the limited cases listed above or where the law requires otherwise.

Free tier

The free plan does not involve payment. No refund applies to free usage.

How to request a refund

Email support@hashzyn.com with your account email, approximate purchase date, and reason. We aim to respond within a few business days. Do not open a chargeback before contacting us — unjustified chargebacks may lead to account suspension while we investigate.

Payment provider

Checkout and invoices may be processed by our Merchant of Record (Paddle). Their name may appear on your bank or card statement. Refunds we approve are processed through that provider according to their timelines.

Consumer rights

Nothing in this policy limits rights you may have under mandatory consumer protection laws in your country (for example cooling-off or withdrawal rights where they legally apply to digital services). If those rights apply, we will honor them.

Changes

We may update this Refund Policy by posting a revised version on this page with a new date. Material changes apply to purchases made after the update.

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